GENERAL PRODUCT RETURN INFORMATION
Customer Satisfaction is our primary goal. If you are not satisfied with our products or service and you want to return a product, please inform us and we will try to satisfy you. All new items sold have a 3-day inspection period from time of receipt. If you are not completely satisfied with your order upon arrival, we will exchange the item or refund your money, less a 50% restocking fee. A Return Authorization Number must be acquired from us within the 3-day inspection period. Then, the UNUSED or NEW item must be returned to us within 15 days from the date of being received. Return shipping charges will not be refunded. Do not ship items C.O.D. as they will be refused. This general product return policy does not apply to Custom Orders or items sold As-Is (used or out of production).
Obtain a Return Authorization
You can obtain an RMA number by emailing us at firstname.lastname@example.org within the 3-day inspection period. Be sure to include your customer information and original order number. This is necessary to ensure your returned package is received and processed properly. You may contact us by telephone; however your return will be processed more quickly via e-mail because of the efficiency of our automated computer systems.
We will e-mail you back with a Return Authorization Number
The NEW or UNUSED item must be returned in its original packaging within 15 days from the date received and the item must not show any wear, usage, or intentional damage. If we determine that any returned item is not in sellable condition we will return it to you and no refund or exchange will be made. Please include a copy of the original receipt and Return Authorization Number prominently displayed on your return. If a product is being exchanged, normal shipping charges will be applied when the new item is sent to you. The returns department requests that we allow 1-2 weeks turn around time for the issuance of a refund or for the shipping of an exchange. Original shipping charges, insurance, delivery confirmation charges, and/or credit card fees are not refunded.
The following will prohibit a full refund
Returned items without original packaging. Items (product) that have been modified, abused, show wear, or have any intentional damage. Items returned without a Return Authorization Number. All Custom Orders.
New products are guaranteed to be free of defects. Used (As-Is ) items are guaranteed to be as advertised. Although we visually check each item for any apparent defects before it's shipped, we do ask that you immediately check your merchandise upon arrival. If the items appear defective, or does not function properly, please contact WCF. Some products sold are covered by the manufacturer's warranty and requires items to be sent directly to the manufacturer for replacement or repair. In some instances, we can provide manufacturer contact information. In the rare case we made a mistake on your order, for example, sent the wrong item, we can issue a return services label so you will not pay return freight charges.
If an item is damaged during shipment, please keep all materials (boxes, packing lists, labels and merchandise included with the shipment.); This assists the claims process. Open and inspect all your items immediately upon arrival. If the package was damaged in shipment, please call carrier to initiate the claims process.